FAQs

FAQs

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  What is Kasbaa?

  Kasbaa is your own online store bringing traditional, genuine, quality-tested and healthy products directly from our villages to your doorstep.

  Kasbaa is a group of people working towards the growth & empowerment of women from our villages, providing them with a source of income & sustained earning whilst bringing their indigenous products to the urban consumer. 

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  What kind of products do we offer?

  We offer a wide range of products in our categories of eatables, home essentials, handloom, pottery and jewelry.

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  How do I return an item purchased on Kasbaa.in?

  Returns are easy, simply follow these steps:

  You can use the Return order link from the footer.

  • Contact us and provide Order ID details.
  • Refunds/returns must be claimed within 24 hours of the delivery days of the purchase.
  • Customer Support will confirm the return request and will inform you about the pickup process within one working day.
  • Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
  • We do not charge extra for returns and all replacements/pickups are done free of cost.
  • In case of a Refund, the entire amount paid by you including shipping and gift charges are transferred to your account. The time taken will be governed by the policies of our payment partner.
  • Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount of the same.
  • All food products, made-to-order/custom products or international cannot be replaced or returned.
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  What is the pickup process? Why I have been asked to ship the item?
  • Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
  • We arrange for pickup from most of our customer locations. Please follow the instructions you receive by email.
  • In case we can't pick up the item from your location, we will inform you. You can ship the product back to us. We will reimburse the shipping charges against the original receipt.
  • Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit.
  • Mention the Return ID on the package so that we can acknowledge your return.
  • Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference.
  • Refund/replacement will be initiated as soon as we receive the product from you.
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  I have requested a replacement, when will I get it?
  • Once a replacement request is created, we send you an email detailing the pickup process as well as providing details about the replacement.
  • In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
  • If you don't get the return within the promised date, contact us immediately.
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  Do I have to return the free gift when I return a product?
  • Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
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  I have changed my mind and would like to retain the product. What do I do?
  • Please call us to cancel your return request immediately and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
    
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  Can I return part of my order?
  • Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
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  Kasbaa.in indicates that the return/replacement is not possible? Why?

  There are certain scenarios where it is difficult for us to support returns:

  
  

  • Return request is made outside the specified time frame.
  • Product is damaged because of use or Product is not in the same condition as you received it.
  • Product is tampered with.
  • Product is from Sale
  • Items that are returned without original packaging, freebies or accessories.
  • Items are returned without original receipts and tags.
  • All food products, made-to-order / special products/international order cannot be returned or replaced. 
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  When are Refunds provided?
  • We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
  • We will endeavor to replace the product with an identical product. We may also offer a similar product of same or lower value as replacement.
  • We may suggest issuing you credit note, which can be utilized for shopping from this website within 90 (ninety) days from the date of issue.
  • In case you are not entirely satisfied with the replacements suggested, we will refund the entire amount paid by you.
  • After confirmation from you, we will intimate our payment partner to initiate refund process. We will keep you informed of this activity.
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  I have still not received the refund to my bank account. Why?
  • If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be glad to help you.
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  How do I cancel an order?
  • You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
  • In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
  • An order cannot be cancelled once the item has been delivered to you.
  • Food products ordered cannot be cancelled.
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  What do I do to cancel an item in the order?
  • Log into your Kasbaa.in account and go to the 'My Orders' page.
  • Identify the item you want to cancel and click on the corresponding 'View Details' link.
  • In the detailed order page, you will see 'Cancel' links against each of the items in that order.
  • Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation.
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
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  Why do I see a disabled 'Cancel' link?

  A disabled 'Cancel' link can mean the following things:

  
  

  • The item is being shipped together with another order of yours.
  • The item is non-refundable (eg. e-Gift Vouchers or food items or made-to-order items).
  • In any of the above cases, you can get in touch with our Customer Support for more information.
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  How long will it take to process my cancellation request?
  • Once you request the cancellation of item(s) in your order, it will take us a maximum of 2 business days to cancel the order and initiate procedures for replacement / refund. You will be notified of the same by email.
  • If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
  • The refunded amount will be made available as per the terms of the finance partner.
  • However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the bank directly in case of any delays post confirmation of cancellation/refund by Kasbaa.
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  What are the delivery charges?
  • Delivery charges vary depending on the value of the shopping cart and the delivery partner.
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  Why does the delivery date not correspond to the delivery timeline?
  • It is possible that we or our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.
    
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  What is the estimated delivery time?
  • Please refer to the shipping partner’s site for more details.
  • Estimated delivery time depends on the following factors:
  • The product.
  • Product's availability.
  • The destination to which you want the order shipped.